At jackpot go, your privacy matters. This page explains exactly what personal information we collect from Philippines players, how we use it, and the steps we take to keep it safe. Reading this policy helps you make informed decisions about your account and your data.
When you register an account with jackpot go, we collect the details you submit directly — including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and process your deposits and withdrawals in Philippine pesos. We may also askfor supporting documents such as a government-issued ID to complete the Know Your Customer (KYC) process as required under Philippine regulations. All personal data you provide is stored securely and used only for the purposes described in this policy. You may update your account details at any time by contacting our support team.
When you browse or play on the jackpot go platform, we automatically collect certain technical information to help us deliver a smooth and secure experience. This includes your IP address, device type, browser version, operating system, pages visited, session duration, and in-game activity logs. We use this data to detect unusual account behaviour, prevent fraud, and improve the overall performance of our mobile-friendly platform. Cookies and similar tracking technologies may be used to remember your preferences and keep your session active. You can manage cookie settings through your browser, though disabling certain cookies may affect how some features of the platform work.
All financial transactions on the platform — including deposits, withdrawals, bonus credits, and wagering history — are recorded and retained as required by Philippine financial regulations. We do not store your full card or bank account numbers on our servers; payment processing is handled by certified third-party payment providers who operate under their own security and compliance standards. Transaction records may be reviewed by our compliance team to detect money laundering, fraud, or other prohibited activity. If a dispute arises regarding a transaction, these records serve as the authoritative reference for resolution. Retention of financial records follows the minimum periods prescribed by applicable Philippine law.
Your data is used to run your account, process transactions, apply promotions, and provide customer support. Without this processing, core platform features would not function correctly.
We analyse account activity to identify suspicious behaviour, prevent unauthorised access, and meet our obligations under Philippine gaming and anti-money laundering regulations.
Aggregated and anonymised usage data helps us understand how players interact with the game lobby, slot games, live casino, and fish games so we can make the experience better over time.
We may send you account-related notifications, security alerts, and information about promotions you are eligible for. You can opt out of marketing messages at any time through your account settings.
jackpot go does not sell your personal information to any third party. We may share limited data with trusted service providers who assist us in operating the platform — such as identity verification agencies, payment processors, and cloud hosting providers — strictly under data processing agreements that bind them to confidentiality and security standards equivalent to our own. Regulatory bodies and law enforcement agencies in the Philippines may receive data when we are legally required to disclose it. Any third party that receives your data is permitted to use it only for the specific purpose for which it was shared, and no further. We review our third-party relationships regularly to ensure ongoing compliance with applicable data protection standards.
Under applicable Philippine data privacy law, you have clear rights over the personal information we hold about you.
You may request a copy of the personal data we hold about your account at any time.
If any of your details are inaccurate or outdated, you can ask us to correct them promptly.
You may request deletion of your data, subject to our legal retention obligations.
You can object to certain types of processing, including direct marketing communications.
Where technically feasible, you may request your data in a structured, machine-readable format.
Contact our support team at [email protected] with your request and account details.
We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols. Access to personal data within our organisation is restricted to staff who need it to perform their specific duties, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine regulatory authority in accordance with applicable law. If you have concerns about the security of your account, please contact our support team immediately so we can investigate and act without delay.
If you have any questions about how jackpot go handles your personal data, our FAQ page covers the most common concerns. You can also review our Terms and Conditions and Responsible Gaming pages for more context. Ready to explore the platform? Create a free account and start playing today.